| Advanced Presentation Skills |
Preparing and delivering presentions for impact is a skill that can be developed and one that everyone should develop in their career. Effective presentations is essential for leading change, winning new sales contracts, developing partnerships,raising your visibility and that of your team. However, often presentations fail to deliver and achieve what they were designed to do. This workshop will focus on developing the essential skills for delivering high impact presentations.
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| Advanced level presentation skills.doc |
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| Appraisal skills training for the appraiser and/or the appraisee |
| The performance appraisal is a tool that can be used to help manage performance and therefore deliver results through your staff. Appraisals and reviews form part of a company’s Performance Management System. They provide an opportunity to discuss and review past performance, skills, strengths and areas for development. They should not be about blaming and finding fault. They are about praising, acknowledging, building on strengths, discussing areas of poor performance and agreeing steps to develop those weaker areas and planning steps to develop performance. When appraisals are managed and conducted well they become motivating for the staff member resulting in the development of a personal action plan. However, often they are not managed well. Performance appraisals are usually carried out by line managers. However, few have training on the purpose of them and how to effectively carry them out. This intensive programme is designed to give the participants the necessary skills required to effectively prepare and conduct staff performance appraisals. |
| Effective appraisal meeting skills outline.doc |
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| Coaching skills for managers training |
| Coaching is about performance enhancement. Top sports people have coaches who work with them to help them improve their performance. Today, coaching at work is becoming more and more common. It has been increasingly recognised that individuals and groups perform better with coaching. This performance translates into better results. Coaching is about learning and a good coach helps the learner to grow, to alter behaviours, to develop new successful behaviours and actions. Today, mangers are expected to achieve more with fewer staff. Customers and competition are demanding more and more of us. Managers therefore need to be able to develop their teams and the people within them. By developing coaching skills a manager will learn new styles of managing and communicating and will be engaged in a personal process of continuous learning. The aim of this workshop is to enable participants explore the different skills required for effective coaching and identify how they can bring a coaching style to their work place. |
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| Communication Skills Training |
We communicate everyday however; have you ever considered how well you communicate, how effective you are? Were you able to get your point across clearly? Did the meeting end in frustration for you or for the other person? Did conflict ensue? Did you reach common
understanding? Do you find it difficult to understand where the other person is coming from and vice versa? These are all common problems in everyday life. The good news is that by learning and developing good communication skills we can manage our communications to a successful outcome. Various workshops can be designed and delivered to develop communication effectiveness. |
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| Customer Care Skills Customer Service Skills Training |
| People do business with people they like, trust and respect and of course where the product meets their expectations. If the quality of service meets or exceeds the expectations of your customers they will generally continue doing business with you. If it falls below their expectations and continues to do so your customers will soon be someone else’s customer. Customers want their needs to be met on both the technical or problem level and the personal level. The customer will evaluate their experience on both these levels. This course will explore meeting the needs of the customer at the personal level. The course will look at simple ways that this can be delivered and the techniques to deliver service excellence. Different approaches will be taken with the course based on the participants role and needs. |
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| Dignity at Work Training |
All staff have the right to be treated with dignity, respect and courtesy and to a workplace free from bullying, harassment, discrimination and victimisation and to be valued for their skills and abilities. All organisations should have a dignity at work policy with clear procedures outlining how to enforce it. Dignity at work covers behaviours that constitute discrimination, bullying, harassment and sexual harassment. These behaviours are destructive to the individual and the organisation. This programme will explore the legal framework and your obligations to developing and/or implementing a dignity at work policy and how to address inappropriate behaviours. |
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| Effective Meeting Skills Training |
Meetings, meetings, meetings….how effective are they really. Many organisations waste a lot of time going to meetings. If you were to evaluate your meetings how effective would they turn out to be? Did they achieve their aims? Did they start and finish on time? Were the
right people present? Meetings are necessary however they can also be made a lot more productive if the meeting organiser and attendees develop and implement the skills required.
The aim of this workshop is to enable participants explore how to organize, prepare for and manage meetings and practice the necessary skills. |
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| Giving Effective Feedback |
| Effective feedback is essential for performance and career development of your team. Feedback is a tool that when used well will improve motivation and overall performance and productivity. Feedback needs to be managed and delivered constructively whether you are acknowledging and supporting work well done or helping the person recognise areas of poor peformance and how to develop their performance or behaviours in these areas. Giving feeback that is performance developing is a skill that all managers need to develop. This workshop will explore the skills of giving effective feedback constructively on both a continuous and informal basis. |
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| Infuencing skills training |
| Nobody works alone. We are all dependent on others for the success of projects, teams and departments objectives not to mention the growth and sustainability of the organisation we work for or own. However, we have all found ourselves frustrated trying to get things done with and through others. People often leave meetings feeling that nothing has been really achieved and time has been wasted. The aim of this course is to identify how you can achieve results working with others through well honed influencing skills. |
| Communicating to Influence outline.doc |
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| Interview Skills for the interviewer |
| The interview is a conversation with a purpose, the purpose being to select the right person for the job. To do this the interviewers need to be skilled in the recruitment and selection process and interviewers. Today, too much time is lost and wasted due to inadequate preparation for interviews. This can result in even more time being wasted down the road due to issues arising from the hiring of the wrong person: they leave, require a lot of training, team issues and so on. By investing time in developing your understanding of effective recruitment processes and interview skills much time, stress and pain can be removed. This workshop will cover the key steps involved for effective recruitment and selection. |
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| Minute Taking Skills Training |
You may be the official minute taker for a particular meeting or requested on an ad hoc basis to take minutes for a meeting. Whatever the situation it is essential that effective minutes are taken. However, what are effective minutes? What are the general guidelines for minutes? What do you record and leave out? These are all questions that often remain unanswered and as a result the meeting minutes are not as useful as they could be. This workshop aims to answer these questions and more to enable you to plan and prepare effectively prior to the meeting and take up quality and useful minutes during the meeting.
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| Effective Minute Taking Outline.doc |
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| Presentation skills training |
The thought of giving presentations or public speaking is dreaded by most people. Many presentations fail to achieve the desired result. All they succeed in doing is wasting everyone’s time – the presenter and the audience. This is a huge cost and maybe not just in time – a lost sales order or customer, a lost promotion, a lost opportunity, a project or budget not approved….The skills of an effective presenter can be learned and developed with practice. The aim of this workshop is to enable participants explore how to prepare effectively for presentations, how to deliver confidently, manage those nerves and to practice the necessary skills.
All types of presentations can be accommodated from technical to business to sales and team presentations. We can work with you on a one-to-one basis or in a group workshop.
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| Presentation skills outline.doc |
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| Supervisory, Leadership and Management Development |
The role of the leader or supervisor is to get results through people. You cannot rely on your position to achieve this. The leader or supervisor must have the ability to encourage high morale, motivate, communicate effectively, encourage, and develop staff. The leader or supervisor must create a spirit of involvement and co-operation and willingness to work and
deliver results. The leader or supervisor only delivers when their staff delivers. Leadership is an influence-based relationship. The aim of this workshop is to explore the different skills that are required by team leaders or supervisors and how they can use them in different situations. |
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| Team Building and Team Work |
“No member of a crew is praised for the rugged individuality of his rowing” Ralph Waldo Emerson. Organisations are fundamentally about people working together and yet they so often fail to capitalise on the full potential of this. To create high performing teams all team members need to be working well together, to their strengths with excellent team spirit,
cohesion and morale. If this is not the case team objectives will not be achieved. Team building is a process of enabling a “team” to reach their common objectives. This workshop aims to identify the key success factors for a performing team and help team members and leaders identify their responsibilities to achieve team success. |
| Effective Teamwork Outline.doc |
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| Time Management Training |
With today’s busy life styles we constantly hear people saying that there aren’t enough hours in the day; they’ll do something when they get round to it or find the time! Unfortunately we
can’t make more time. However we can use our time more effectively. In fact that is what the really successful people do. They manage their time well through doing those things that matter – that deliver results; they are pro-active, they begin with the end in mind and they prioritise and plan their activities. The workshop uses the first three habits from Stephen Covey’s 7 Habits of Highly Effective People for the basis of the course content. The aim of this workshop is to enable participants explore how they too can manage their time better and thus improve their effectiveness – deliver the results that matter.
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| Personal Effectiveness and Time Management outline.doc |
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| Train the Trainer or Effective Training Skills |
The training of staff to carry out different functions or work tasks is essential for the continued success of any organisation. Some trainers are excellent, some less so. The knowledge, skills and attitudes of your trainers will have an impact on results. The aim of this programme is to explore the skills of excellent trainers, identify what they do, how they prepare for training programmes developing content and training methods to fit the programme objectives and trainer profiles and manage the different training scenarios.
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| Train the Trainer outline.doc |
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